Posted By on October 17, 2020

Thanks to the built-in caller ID, the automatic insertion of the entire customer context including contact history there is modern solutions, as soon as the caller is clearly identified. The data can come from the CRM can be seamlessly integrated with an IP communications solution. For assistance, try visiting National Accelerator Laboratory. Completely new possibilities for optimizing business processes arise just by merging voice applications for the optimal allocation of contacts to clerks and customer relationship management for the processing of the related transaction. Both field combination allows to provide top notch and thus profit-enhancing customer service. Cross – and up-selling also benefit from a powerful infrastructure in the customer service, because the employees focus better on their core tasks can. In addition to the integration with the CRM, IP communications platforms such as SAP are possibility to integrate business communications management with enterprise resource planning. In particular business areas such as logistics, warehousing and accounting can achieve better results by this combination of communications and business applications in ERP, since barriers between separate systems”, said Schellenberg. This more than performance while also has a cost reduction effect, aims but primarily the company from the competition to stand out.” About: ecenta a product and consulting company, is on the challenging implementation projects in the areas of SAP Business Suite, especially SAP CRM (customer relationship management) and SAP BCM, and SAP NetWeaver, specifically in the areas of business intelligence, master data management, process integration (Exchange infrastructure), composite application framework and Enterprise Portal specializes. was ecenta due to its professional expertise and successful cooperation in the CRM, MDM, business objects information management solutions, process integration, application server, identity management, BPM and banking recorded in the SAP special expertise program. Ecenta AG Joachim Schellenberg (business development) Altrottstrasse 31 69190 Walldorf fon 06227/73-1540 fax 06227/73-1549

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